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What makes TrainClaimer unique

How to use TrainClaimer

We've made it as easy as possible to make compensation claims for disrupted train journeys.

Easy ticket upload - Using your webcam, phone camera, file upload, or TfL journey history. All we need is a photo!

Easy to claim - Just find your train and add a photo of your ticket.

Automatic claims - For one-off or regular journeys, we can generate a claim automatically for you.

One-click submission - We store your season ticket, you can submit your claim with just one tap.

Journey Emails - Get emailed a colour-coded departure board for your specific journey.

Get paid directly, or donate to charity - The train company pays 100% of your compensation straight to you. Or, choose to donate it to The Samaritans.

Powerful statistics - Find out how your company, region, station or individual train compares to others.

How to make a claim on TrainClaimer

1

Find your train

1. Find Your Train

Enter your departure station then find the train you were aiming to board.

2

Add your ticket

2. Add your ticket

Simply add a photo of your ticket or pass. No need to fill out the details - all part of our service!

3

We submit your claim

3. We submit your claim

We review your claim and, if it's all in order, submit to to the train company on your behalf.

4

We keep you informed

4. We keep you informed

Any correspondence the train company send, including rejecting or accepting your claim, will be forwarded straight to your email address.

5

Get 100% of the payment... or donate it!

5. Get paid or donate to charity

You get 100% of your approved claim payment directly. Alternatively, choose to donate it to charity to help The Samaritans reduce railway suicides.

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