Donate your compensation to charity
It's a sad statistic that 16 people take their lives every single day in the UK alone – and that a number of those fatalities occur on our railways.
It's only natural that you may not feel comfortable accepting compensation for a delay caused by such a tragic event, which is why we give you the option to donate the proceeds for a particular refund to charity instead.
Donate to The Samaritans
This Samaritans reaches out to people in their most vulnerable moments and gives them a friendly voice to speak to. By opting to donate your refund to charity, The Samaritans will receive 100% of the proceeds and put it to good use.
They're currently answering phone calls every six seconds, and your donation will allow them to keep up with the callers - who are in vulnerable positions and need somebody to talk to.
We don't want you to be out of pocket for your good deed so we'll make sure to give you a free Credit for every claim that you choose to donate.
How it works
✔ When making a claim, tick the box to donate it to charity
✔ When we accept your claim, you get one free Credit if you're on our Basic or Advanced plan.
✔ We process the claim in the normal way, and the train company will pay your compensation into a special TrainClaimer account
✔ Each December we pass the entire contents of that account onto The Samaritans