TrainClaimer is suspended until further notice
Due to the effects on passenger commuter travel from the COVID-19 virus
Due to the ongoing COVID-19 pandemic and government advice to continue working from home where possible, TrainClaimer is today (5th October 2020) announcing the suspension of its website and services until further notice.
If the answer to your questions is not listed below, please contact us.
I have a subscription. Will it be cancelled automatically?
Yes. All subscriptions will be cancelled and no further money will be taken.
Can I get a refund?
For monthly subscribers, TrainClaimer will automatically refund the most recent monthly payment in full where there are at least 5 days left before the next payment.
For annual subscribers, you will receive a pro-rata refund based on the number of days' service you have received since the last payment.
For all subscribers, refunds will be automatic and will appear back on your original payment card within 10 days.
Will you reinstate my subscription and/or take payment automatically when you re-open?
No. We will send all registered users an email and announce on social media when we re-open, and you will then have to re-subscribe yourself if you wish. We will be keeping our original prices for a limited time when we re-launch.
Can I keep my Credits?
Yes. These will remain in your account and be available to you when we re-launch.
I purchased Credits separately. Can I get a refund?
Yes - although these will not be automatic. Please contact us with your details and we will refund any unused Credits in full as soon as possible.
Alternatively you can keep these Credits in your account and they will be available to use when we re-launch.
Can I donate my refund to charity instead?
That's a wonderful idea but unfortunately due to the way our payment provider processes refunds, this is not possible for us to do on your behalf. If you would like to donate your refund to charity, wait for the money to appear back on your card and then donate yourself.
What will happen to the train data?
We will no longer be processing train data as of 5th October 2020.
TrainClaimer will not be collecting or storing train data between 5th October 2020 and when we re-launch; therefore there will be a gap in the data of this period.
We also intend to delete all of our statistical data and focus in the future on providing the calculation and refund service only.
Can I close my account?
Yes. However, doing so will remove all Credits accumulated as part of a paid subscription. If you wish to close your account and remove your data, please contact us.
Can I purchase TrainClaimer?
Yes. The source code and copyright to it, the data (including statistical data), all social media accounts, all domain names and all hosting space is available to purchase if you wish to acquire TrainClaimer. Please get in touch with an offer if you are interested or would like more details.
Are you definitely going to re-launch?
We hope so. We have every intention of re-launching as soon as practicable; however this will ultimately depend on the course of the COVID-19 global pandemic.
What are the reasons for closure?
Since the UK Government instruction for public transport to be exclusively used by key workers, many of our customers have, understandably, cancelled their subscriptions along with their season tickets as they work from home.
We hoped that following Boris Johnson's advice to return to work in September, that more people would subscribe but we haven't seen the numbers returning to us that we would like. In addition that advice was changed and it is likely that government advice will be to "work from home where you can" for at least the next six months.
We are now in a position where it is costing us more to continue running TrainClaimer than we are receiving in subscription payments. While the train operators have been bailed out by the government, we have not and so we unfortunately have to suspend our service to save costs.
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